CONTACT US
Email shop@billingsfarm.org if you have questions about a Gift Shop item or about your order, or call 802-457-5343, Monday to Friday, 9:30AM-4:30PM.
SHIPPING
- The Billings Farm & Museum Gift Shop ships all items via FedEx two day.
- Items are shipped Monday through Thursday.
- Shipping and handling is $15. If additional shipping costs are required, we will call for approval before making any additional charges.
- Processing orders can take 2-3 business days.
- If expedited shipping is required, it will require an additional fee based on the shipping service requested.
- To guarantee delivery by Christmas, orders must be placed by Sunday, December 18, 2022. After that date, we cannot guarantee that packages will arrive before Christmas.
PACKAGING AND HANDLING
- Cheese is packaged with an ice pack and wrapped in cool-shield bubble wrap to keep it chilled during transit.
- Food items in glass containers and breakable items are packaged appropriately to ensure safe arrival.
- We use recycled packing materials, when possible.
RETURNS
- No returns or exchanges.
- Damaged items may be replaced. Email sales@billingsfarm.org with a photo of the damaged item and the packaging it came in.
DISCOUNTS
- Join Billings Farm & Museum to receive great member discounts all year long.
- Members receive 10% off Gift Shop purchases on site at the Visitor Center and online. Log into your online Member Account to receive discounts online.
YOUR GENEROUS PURCHASE SUPPORTS
• Our education programs including:
Scholarships for camps and classes
School field trips
Site daily education programs
• The farm animals and their care