CONTACT US

Email shop@billingsfarm.org if you have questions about a Gift Shop item or about your order, or call 802-457-2355, Monday to Friday, 8:30AM-4:30PM.

SHIPPING

• The Billings Farm & Museum Gift Shop ships all items via FedEx two day.
• Items are shipped Monday through Thursday.
• Shipping and handling is $15. If additional shipping costs are required, we will call for approval before making any additional charges.
• To guarantee delivery by Christmas, orders must be place by Monday, December 13. After that date, we cannot guarantee that packages will arrive before Christmas
Processing orders can take 2-3 business days. Our standard shipping after processing is mailed Fed-Ex two day.

PACKAGING AND HANDLING

• Cheese is packaged with an ice pack and wrapped in cool-shield bubble wrap to keep it chilled during transit
• Food items in glass containers and breakable items are packaged appropriately to ensure safe arrival.  

GIFT BOXES

• This fantastic gift box includes the pictured “gift” box if it is picked up locally. Otherwise, it is appropriately and beautifully packaged for shipping as a ready to open gift!
• If the gift box includes cheese, the cheese will be packaged separately with an ice pack and cool-shield bubble wrap. Please refrigerate the cheese upon arrival and add back into the package before giving the gift, or ask the recipient to refrigerate the whole gift box until opening.

RETURNS

No returns or exchanges.
• Damaged items may be replaced. Email sales@billingsfarm.org with a photo of the damaged item and the packaging it came in.

DISCOUNTS

Join Billings Farm & Museum to receive great member discounts all year long.
• Members receive 10% off Gift Shop purchases on site at the Visitor Center and online. Find the online code printed on your member card.